Shipping policy

Shipping Policy – AVERON

Last updated: October 13, 2026

At AVERON, we aim to deliver your orders safely and as smoothly as possible. This Shipping Policy explains how we process and deliver orders within India.

1. Shipping Locations

We currently accept orders for delivery within India, subject to serviceability at the delivery address.

Delivery availability may vary depending on the courier service and location.

2. Order Processing Time

Orders are generally processed within [1–3 business days] after successful payment or order confirmation.

Order processing includes order verification and preparation for dispatch. Processing times may be longer during sales, holidays, or periods of high order volume.

You will be notified if a significant delay affects your order, where appropriate.

3. Estimated Delivery Time

After dispatch, estimated delivery times are:

Metro and major cities: [3–7 business days]
Other serviceable locations: [5–10 business days]

These are estimates, not guaranteed delivery dates. Actual delivery may vary depending on your location, supplier processing, courier availability, weather, public holidays, and other logistical circumstances.

Please check the delivery estimate shown at checkout or in your order confirmation, where available.

4. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered, the applicable conditions will be shown on the website or during checkout.

We will not add undisclosed shipping charges to an order after purchase except where permitted by applicable law and agreed to by the customer.

5. Order Tracking

Where tracking is available, we will share the tracking details by email, SMS, or another available communication method after dispatch.

Tracking updates may take some time to appear in the courier system.

If you have not received tracking information within a reasonable period after dispatch, contact us at contact.pmenterprises.pm@gmail.com.

6. Dropshipping and Fulfilment

AVERON may use third-party suppliers, warehouses, fulfilment partners, and courier services to process and deliver orders.

Depending on the product and fulfilment arrangement, items in the same order may arrive in separate packages or at different times.

We may share the information necessary to fulfil your order, such as your name, delivery address, and contact details, with the relevant fulfilment and delivery partners in accordance with our Privacy Policy and applicable law.

7. Incorrect Address and Failed Delivery

Please ensure that your delivery address, PIN code, and contact details are accurate when placing an order.

If an order cannot be delivered because of incorrect or incomplete information, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the package to the sender.

If you notice an address error, contact us as soon as possible at contact.pmenterprises.pm@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Any additional delivery charges or refund arrangements arising from a failed delivery will be handled in accordance with the circumstances and applicable law.

8. Delayed, Lost, or Damaged Shipments

If your shipment is delayed, appears lost, or arrives damaged, contact us at contact.pmenterprises.pm@gmail.com with your order number and relevant details.

We will review the matter with the applicable supplier or courier and assist with an appropriate resolution in accordance with applicable law.

Nothing in this policy limits your legal rights concerning non-delivery, defective products, or other consumer remedies.

9. Delivered but Not Received

If tracking shows that your order has been delivered but you have not received it, please check with household members, building reception, or the delivery location where appropriate.

If the package is still missing, email us at contact.pmenterprises.pm@gmail.com with your order number so that we can investigate with the courier or fulfilment partner.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at contact.pmenterprises.pm@gmail.com.

Changes or cancellations may not be possible after processing or dispatch has begun. Any cancellation, return, or refund will be handled in accordance with our Return & Refund Policy and applicable Indian law.