Privacy policy

Privacy Policy – AVERON

Last updated: October 13, 2026

AVERON operates this online store and website, including its content, features, products, and services (the “Services”). Our store is powered by Shopify, which helps us provide these Services.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.

By using our Services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it through the appropriate process.

1. Personal Information We Collect

The information we collect depends on how you interact with our store. It may include:

Contact information: Your name, email address, phone number, billing address, and delivery address.
Order and transaction information: Products you purchase, order history, returns, exchanges, cancellations, and transaction details.
Payment information: Payment method, payment status, transaction reference, and related payment details. Payments may be processed by Shopify or third-party payment providers. We do not intentionally store complete payment card details on our own systems unless specifically stated.
Account information: Login details, account preferences, and settings, if you create an account.
Communications: Information you provide when contacting customer support or submitting a question, complaint, or return request.
Device and technical information: IP address, browser type, device information, network details, and similar technical identifiers.
Usage information: How you navigate and interact with our website, including pages viewed, products clicked, and shopping-cart activity.

We collect only the information reasonably needed for the purposes described in this policy, subject to applicable law.

2. How We Collect Information

We may collect personal information:

Directly from you when you place an order, fill out a form, create an account, or contact us.
Automatically through our website, cookies, and similar technologies, depending on your browser and privacy settings.
Through Shopify and service providers that help operate our store.
From payment providers, shipping and fulfilment partners, and other third parties involved in providing our Services, where applicable.

3. How We Use Your Information

We may use your personal information for the following purposes:

Order processing: To confirm, process, fulfil, ship, and deliver your orders.
Customer support: To answer questions, provide updates, handle complaints, and assist with returns, refunds, exchanges, and cancellations.
Payments: To facilitate payments, verify transactions, and address payment-related issues.
Account management: To create and maintain customer accounts and remember relevant preferences.
Website operations: To maintain, troubleshoot, secure, and improve our website and shopping experience.
Fraud prevention and security: To identify suspicious transactions, protect our store, and prevent misuse.
Marketing: To send promotional emails or messages and provide relevant advertising where permitted by law and subject to applicable consent and opt-out requirements.
Legal compliance: To comply with applicable laws, respond to lawful requests, resolve disputes, and protect our legal rights.

You can opt out of promotional emails using the unsubscribe option provided in those emails. We may still send necessary non-promotional messages, such as order confirmations and important service updates.

4. Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, maintain shopping carts, understand website usage, and support security.

Third-party apps or advertising services may also use these technologies if enabled in our store.

You may be able to manage cookies through your browser settings and any cookie-preference tools available on our website. Disabling certain cookies may affect some website features. Where required, we will request consent before using non-essential cookies or similar technologies.

5. How We Share Your Information

We may share relevant personal information with third parties when necessary to operate our store and provide our Services, including:

Shopify: To host and operate our online store.
Payment providers: To process payments, refunds, and related transactions.
Shipping and fulfilment partners: To prepare, dispatch, track, and deliver orders. For dropshipping orders, this may include sharing necessary delivery and order information with a supplier or fulfilment partner.
Technology and support providers: To provide hosting, website functionality, analytics, customer service, and security.
Marketing and advertising providers: To support promotional activities or advertising where these services are enabled and permitted by law.
Legal and regulatory authorities: When disclosure is required by law or necessary to protect legal rights and safety.
Business transaction parties: Where necessary in connection with a merger, restructuring, sale, or transfer of business assets.

We do not share personal information with third parties for purposes unrelated to our Services unless permitted or required by applicable law or otherwise authorized by you.

Third-party service providers may process information under their own privacy policies and applicable contractual arrangements.

6. Shopify and Third-Party Services

Our store is hosted by Shopify. Information you provide through our store may be processed by Shopify and other service providers to enable purchases, payments, security, and store functionality.

Some service providers may process or store information outside India. Their processing may be governed by their own privacy policies and applicable legal requirements.

For more information about Shopify's privacy practices, please review the Shopify Consumer Privacy Policy.

You can also visit the Shopify Privacy Portal for information about privacy choices relating to Shopify's processing.

7. International Data Transfers

Your personal information may be processed or stored in countries other than India by Shopify or service providers involved in operating our store.

Where applicable, we take steps to ensure that such processing and transfers comply with relevant legal requirements.

8. Data Security and Retention

We use reasonable measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance, fraud prevention, and dispute resolution. Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Choices and Rights

Subject to applicable law, you may be able to:

Request information about the personal data we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where applicable.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a complaint about how your personal information is handled.

Some requests may be subject to legal obligations, transaction records, fraud prevention requirements, or other lawful exceptions.

To make a privacy request, contact us using the details in the Contact section below. We may need to verify your identity before responding.

You may also have privacy options relating to data processed directly by Shopify. Please refer to Shopify's privacy resources for more information.

10. Children's Privacy

Our Services are intended for people who can lawfully use an online shopping service under applicable law. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action as required by applicable law.

11. Complaints and Privacy Requests

If you have a question, concern, or complaint about our handling of personal information, please contact us by email. We will review and respond to requests within the period required by applicable law.

Where applicable, you may also have the right to raise a complaint with the relevant authority.