Refund policy

Return & Refund Policy – AVERON

Last updated: October 13, 2026

AVERON serves customers in India. This policy explains our return, refund, and exchange process. Nothing in this policy limits any consumer rights available to you under applicable Indian law.

1. Return Window

You may request a return within 7 days from the date your order is delivered.

For a change-of-mind return, the product must be unused, in its original condition and packaging, with all accessories and proof of purchase where applicable.

This 7-day window does not limit your legal rights if a product is defective, damaged, incorrect, deficient, spurious, or materially different from its description.

2. How to Request a Return

To request a return, email us at contact.pmenterprises.pm@gmail.com with:

Your order number
The product you want to return
The reason for the return
Photos or videos, if the item arrived damaged, defective, or incorrect

Please wait for our approval and return instructions before sending any product back. We will provide the applicable return address and shipping instructions after reviewing your request.

3. Damaged, Defective, Incorrect, or Misdescribed Products

If you receive a damaged, defective, incorrect, deficient, spurious, or materially misdescribed product, contact us promptly at contact.pmenterprises.pm@gmail.com.

We will review the issue and provide an appropriate remedy in accordance with applicable Indian law. Your legal rights will not be excluded because an item was discounted or on sale.

4. Non-Returnable Items

Certain items, such as personalized or made-to-order products and specific hygiene-sensitive products once opened, may be non-returnable where permitted by applicable law and disclosed to customers.

These exclusions do not affect any remedy you are legally entitled to receive for a defective, damaged, incorrect, or misdescribed product.

5. Return Shipping Costs

Return shipping costs will be communicated when your return request is reviewed.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs where permitted by applicable law and properly disclosed. For defective, damaged, incorrect, or misdescribed products, shipping costs and remedies will be handled in accordance with applicable law.

6. Refunds

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved.

For an approved return, we will initiate the refund within 10 business days after receiving the returned product, subject to inspection and applicable law.

Refunds will generally be issued to the original payment method. The time taken for the funds to appear in your account may depend on your bank or payment provider.

If your refund has not appeared after the applicable processing period, contact us at contact.pmenterprises.pm@gmail.com.

7. Exchanges

Exchanges are subject to product availability. Contact us at contact.pmenterprises.pm@gmail.com before sending an item back. If an exchange is unavailable, an appropriate alternative or remedy will be handled in accordance with applicable law.

8. Order Cancellations

If you want to cancel an order, contact us as soon as possible at contact.pmenterprises.pm@gmail.com. Cancellation may depend on whether the order has already been processed or shipped. Your rights under applicable law remain unaffected.